Responsible Gaming

Gambling should always remain a form of entertainment, not a way to earn money or solve financial problems. At Forza Bet Coins, operated on forzabed.com by Velocity Gaming Ltd under licence from the Gambling Commission of Great Britain (Licence No. 39482), we promote the principle of responsible gaming: playing consciously, within limits, and with a clear understanding of the risks involved.

This page explains the tools, protections and support that are available to help you stay in control. If gambling stops being fun or starts to affect your life negatively, our team is committed to helping you reduce or stop your play and to directing you towards independent professional support services.

Risk Awareness

Most customers use our services for leisure. However, gambling carries a risk of financial and emotional harm, and a small proportion of people may develop gambling-related problems. Recognising early warning signs is an important protection for you and those around you.

Common Warning Signs

• Increasing time and money spent: You gamble more frequently, for longer sessions, or with higher stakes than you originally planned.
• Chasing losses: You try to win back money you have lost by placing new bets or increasing your stake size.
• Preoccupation with gambling: You often think about the casino, your balance or your next bet, even when you are not playing.
• Borrowing or using essential funds: You use money intended for bills, rent, food or other essentials, or borrow from friends, family or lenders to gamble.
• Hiding behaviour: You lie about how much you gamble, hide statements, or feel guilty or anxious after gambling.
• Impact on work and relationships: Gambling disrupts your sleep, work performance, studies, or relationships with family and friends.

Quick Self-Assessment Check

Ask yourself the following questions and answer honestly with "Yes" or "No":

• Do I often spend more time or money gambling than I intended?
• Have I tried to win back money I have lost by continuing to play?
• Have I ever used money for gambling that was needed for bills or other essentials?
• Do I feel restless, irritable or anxious when I cannot gamble?
• Have friends, colleagues or family members expressed concern about my gambling?
• Do I hide or minimise my gambling activity, deposits or losses?
• Has gambling caused arguments, stress, financial difficulties or problems at work or study?

If you answered "Yes" to several of these questions, your gambling may be becoming risky. We strongly encourage you to consider using the limits and self-exclusion tools described below and to contact a professional support service such as GamCare, BeGambleAware or Gambling Therapy for confidential advice.

Limits & Tools

Forza Bet Coins provides a range of safer gambling tools on forzabed.com to help you stay in control of your spending and time. These tools are available to all customers and are free to use.

Deposit Limits

You can set daily, weekly and monthly deposit limits to control how much money you add to your account.

1. Where to set limits: After logging in, go to My Account > Responsible Gaming > Deposit Limits in your player area on forzabed.com.
2. How to choose your amounts: Enter realistic maximum amounts in GBP (£) for each period (for example, £50 per day, £150 per week, £400 per month) based on what you can comfortably afford to lose.
3. Confirming your limits: Review your entries and confirm. Once confirmed, deposits that would cause you to exceed a limit will be blocked automatically until the relevant period resets.
4. Changing your limits:
   • Lowering limits takes effect immediately or as soon as technically possible.
   • Increasing limits or removing them will only take effect after a cooling-off period (typically at least 24 hours), and you may be asked to reconfirm your decision.

Deposit limits are an important protection but are not a guarantee against harm. If you find yourself regularly hitting your limits, consider lowering them or using Time-Out or Self-Exclusion.

Time Spent Limits and Session Reminders

Spending long, continuous periods gambling can increase the risk of harm. To help prevent this, you can set time-based controls.

• Session timers / reality checks: In My Account > Responsible Gaming > Time Limits, you can enable on-screen reminders (for example every 30, 60 or 120 minutes) showing how long you have been logged in and your net results for the session.
• Maximum session duration: Where available, you can set a maximum session length (for example 1 or 2 hours). When the limit is reached, you will be automatically logged out and prompted to take a break.
• Taking regular breaks: We recommend regular breaks from play, even if no limit is reached, to allow you to reflect on your activity and spending.

Time-Out (Short Breaks)

A Time-Out is a short break from gambling that you can apply yourself for a defined period if you feel you are losing control but are not yet ready for longer self-exclusion.

1. How to activate a Time-Out: Log in and go to My Account > Responsible Gaming > Time-Out.
2. Choose the length of your break: Select a Time-Out period, typically from 24 hours up to 72 hours, or any other available duration displayed.
3. Confirm your decision: Read the information on what a Time-Out means and confirm. Once set, your account will be temporarily disabled for gambling during the selected period.
4. During Time-Out: You will not be able to place bets. Access to certain features (including deposits) may be restricted. In some cases you may still be able to log in to review your account history and withdraw eligible funds, depending on technical constraints and legal requirements.

A Time-Out cannot normally be cancelled or shortened once activated. If you feel that a longer break is needed, please consider using the Self-Exclusion tools described below.

Self-Exclusion

If you are worried about your gambling or have experienced gambling-related harm, we strongly recommend using self-exclusion. Self-exclusion is a serious and legally significant step by which you ask us to prevent you from gambling for a longer period.

Internal Self-Exclusion on forzabed.com

1. Accessing the self-exclusion option: Log in and navigate to My Account > Responsible Gaming > Self-Exclusion on forzabed.com.
2. Choosing the exclusion period: Select the length of time you wish to self-exclude, typically from at least 6 months, 1 year, or 5 years. In some cases, a lifetime (indefinite) exclusion option may also be available.
3. Reading the information: Carefully read the explanation of the consequences of self-exclusion. You will be asked to confirm that you understand that this is a binding request.
4. Confirming your decision: Confirm the self-exclusion request. You may be asked to re-enter your password or complete an additional confirmation step.
5. System implementation: Once processed, your account will be closed for gambling. You must not attempt to open new accounts or use other brands under the same licence.

Consequences of Self-Exclusion

• Account access: You will not be able to log in to gamble. In many cases, login access will be blocked entirely. Where technically possible, you may still be allowed to contact Customer Support and/or access your transaction history.
• Deposits and play: You will not be able to make deposits or place bets while self-excluded. Any attempt to circumvent the exclusion (for example by creating new accounts or using different details) breaches our Terms & Conditions and may result in permanent closure.
• Withdrawals and balances: Any remaining real-money balance will be handled according to our Terms & Conditions and applicable law. We will normally allow you to withdraw eligible funds, but your ability to wager them will be removed. Loyalty currency (Forza Coins) may expire or become unusable during self-exclusion and is not redeemable for cash.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials related to gambling as soon as practicable after your self-exclusion is activated.
• Re-opening accounts: Your account will not be reopened until the chosen self-exclusion period has expired and only after a formal review. For longer exclusions, we may request additional confirmation that you wish to resume gambling and may apply further controls or limits.

Group-Wide Self-Exclusion and GAMSTOP

• Group brands: Under our UK licence, self-exclusion may apply across the UK-facing brands operated by Velocity Gaming Ltd (for example the Forza Bet UK / Forza Bet Coins United Kingdom brand and certain sister sites such as Turbo Spin and Nitro Casino), in line with our licence conditions and internal procedures.
• GAMSTOP (UK multi-operator scheme): We are registered with the national self-exclusion scheme GAMSTOP. By registering at https://gamstop.co.uk using the same personal details you use on forzabed.com, you can request to be excluded from online gambling with all participating UK-licensed operators, not just Forza Bet Coins.
• Other jurisdictions: International counterpart sites operated under non-UK licences (for example any .com site operating under a Curaçao licence) may not be covered by UK self-exclusion rules. This page applies specifically to customers of Forza Bet Coins on forzabed.com under the Gambling Commission of Great Britain licence.

If you are unsure whether you should choose Time-Out, internal self-exclusion or GAMSTOP, please contact our Customer Support team or an independent support organisation such as GamCare for guidance.

Support Resources

If you are concerned about your gambling, or about someone close to you, professional and confidential help is available. The organisations listed below operate independently of Forza Bet Coins and forzabed.com. We encourage you to contact them if you need advice, counselling or immediate emotional support.

Local UK Support

• National Gambling Helpline (GamCare / BeGambleAware): Call 0808 8020 133 free from within the UK, 24 hours a day, 7 days a week, or use live chat at begambleaware.org.
• GamCare (UK): Provides telephone, live chat, online forums and structured treatment for people affected by problem gambling. Visit gamcare.org.uk for details.
• NHS Services: The NHS in England offers free specialist gambling treatment services. Information is available at nhs.uk by searching for "gambling addiction".

International Support Organisations

These organisations provide confidential, non-judgmental support. Many offer services for both gamblers and their family members or friends.

Self-Exclusion Schemes by Country

• United Kingdom - GAMSTOP: Online multi-operator self-exclusion for customers of UK-licensed online gambling operators. Register at gamstop.co.uk.
• Spain - RGIAJ: The Spanish General Registry of Gambling Access Interdictions (RGIAJ) allows individuals to self-exclude from regulated gambling in Spain. Information is available from the Spanish gambling regulator (Dirección General de Ordenación del Juego).
• Other countries: Many jurisdictions operate their own self-exclusion registers or programmes. If you live or spend time outside the UK, please check with the relevant national regulator or local support services.

Blocking and Filtering Tools

Blocking software can help you restrict access to gambling websites and apps on your devices. These tools are offered by independent third parties and may charge a fee.

• Gamban: A paid application that blocks access to most gambling websites and apps across multiple devices. See gamban.com.
• BetBlocker: A free tool that can restrict access to gambling sites on supported devices. See betblocker.org.
• General filtering software: Parental control and content-blocking solutions (for example those provided by your operating system, internet service provider or third-party security software) can also help limit access to gambling content.

Family and Friends Support

• GamAnon (Gamblers Anonymous for family and friends): Offers meetings and support for those affected by another person's gambling. See gamanon.org.uk.
• GamCare Forum and Group Chat: Online forums and scheduled group chats for people affected by problem gambling, including relatives and partners.
• Gambling Therapy - Family & Friends: Provides online support and resources tailored to those affected by someone else's gambling.

All of these services treat your information sensitively and, wherever possible, confidentially. They employ trained advisers, counsellors or peers with lived experience, and can help you build a plan to reduce harm and regain control.

Help for Family

Gambling problems can affect partners, children, relatives, friends and colleagues. If you are worried about someone who uses Forza Bet Coins on forzabed.com, you are not alone and support is available for you as well.

Talking to Someone About Their Gambling

• Choose the right moment: Try to speak when the person is calm and not actively gambling. Avoid discussions during or immediately after a loss or argument.
• Use non-judgmental language: Focus on how their gambling is affecting you and them ("I am worried because...") rather than blaming or accusing.
• Listen and acknowledge: Give them space to talk. Recognise that they may feel shame, denial or fear, and may not be ready to change immediately.
• Encourage professional help: Suggest that they contact GamCare, the National Gambling Helpline or another support service, or speak to their GP.
• Set boundaries: Be clear about what you can and cannot do (for example, not lending money for gambling or covering debts) and protect your own finances.

Support Resources for Family and Friends

• GamAnon: Offers support groups and literature for families and friends of people with a gambling problem. Visit gamanon.org.uk.
• GamCare Family & Friends: GamCare provides dedicated information, one-to-one support and online groups for affected others. See the "Affected by someone else's gambling?" sections at gamcare.org.uk.
• Online forums and chats: Moderated forums (for example on GamCare's website) and Gambling Therapy's support groups allow you to share experiences with others in similar situations.

Recommended Next Steps

• Speak to a professional: Consider contacting a psychotherapist, counsellor or your GP to discuss the emotional and practical impact of another person's gambling.
• Use helplines: Call the National Gambling Helpline (0808 8020 133, 24/7) for advice on how best to support the person you are concerned about and to look after your own wellbeing.
• Financial advice: If debts are involved, seek independent debt advice from recognised organisations (for example, StepChange or Citizens Advice).
• Safety first: If you ever feel at risk of harm, or someone expresses thoughts of self-harm, contact emergency services or local crisis lines immediately.

Operator's Commitment

Velocity Gaming Ltd, the operator of Forza Bet Coins on forzabed.com, is licensed and regulated in Great Britain by the Gambling Commission (Licence No. 39482). Under this licence we have a duty to prevent gambling from being a source of harm or crime and to protect vulnerable persons from being harmed or exploited by gambling.

Internal Risk Checks and Monitoring

We use a combination of automated systems and trained staff to monitor for indicators that a customer may be experiencing gambling-related harm. These indicators may include, for example:

• Significant or rapid increases in deposit levels or staking patterns.
• Frequent sessions of extended duration without breaks.
• Repeated attempts to reverse withdrawals or chase losses.
• Use of funds inconsistent with the information you have provided about your circumstances.
• Contact with Customer Support indicating distress, financial difficulty or loss of control.

Our technical controls also include secure KYC and affordability checks. For example, Source of Wealth checks may be triggered at cumulative deposits of £2,000 or more, requiring recent bank statements or other documentation, as part of our social responsibility and anti-money-laundering obligations.

Interactions and Support

When our systems or staff identify patterns that may indicate risk, we may take one or more of the following actions:

• Display in-session messages or pop-ups reminding you of your time spent and losses, and encouraging you to review your limits or take a break.
• Proactively contact you by email, on-site message, SMS or (where appropriate) telephone to discuss your gambling, provide information about tools (limits, Time-Out, self-exclusion) and signpost independent support services such as GamCare and BeGambleAware.
• Apply or suggest additional protections, such as lower deposit limits, removal of certain products, or temporary account restrictions.
• Require further information or documentation to assess whether your gambling remains affordable and safe for you.
• In serious cases, restrict or close your account and prevent further gambling activity, even if you have not requested self-exclusion.

All interactions are carried out respectfully and with confidentiality, in line with our Privacy Policy and UK regulatory requirements. Our games are independently tested for fairness (for example by eCOGRA, with Random Number Generator testing most recently referenced in 2025) and our information security management system is certified to ISO 27001 standards.

Disputes and ADR

If you have a complaint related to responsible gambling or any other aspect of our services, you should first contact our Customer Support team. If, after exhausting our internal complaints process, you remain dissatisfied, you may be able to refer the dispute to our designated Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS), in accordance with the procedure outlined in our Terms & Conditions.

Updates

We may update this responsible gaming information from time to time, for example to reflect changes in law or regulation, guidance from the Gambling Commission of Great Britain, industry best practice or internal policy changes.

• How you will be informed: Where material changes are made, we will take appropriate steps to notify you, which may include updates on this page, banners or notices on forzabed.com, notifications in your account message centre, or emails to your registered email address.
• Where to check the latest version: The most current version of this page will always be available at forzabed.com/responsible-gaming. We encourage you to review it regularly.

Last updated: 20 January 2026

Contact & Feedback

If you have questions about this responsible gaming information, need help using our safer gambling tools, or wish to provide feedback on your experience, our team is here to assist you.

Responsible Gaming Contact Channels

• Customer Support / Responsible Gaming Team (email): You can contact us using the email channel and online contact forms provided in the Help or Contact section of forzabed.com. Please indicate that your request relates to "Responsible Gaming" so it can be routed to the appropriate specialists.
• Live Chat (where available): When logged in, you may have access to live chat support through the Help section. Our agents can guide you through setting limits, applying Time-Out or self-exclusion, and accessing external support resources.
• Telephone contact: If a dedicated telephone line or call-back service is available for responsible gaming matters, details will be displayed in the Help > Contact area of your account. You may also contact the National Gambling Helpline on 0808 8020 133 for independent support.

Feedback and Self-Control Requests

You can use the contact options above to:

• Request assistance with deposit limits, Time-Out, self-exclusion or other account controls.
• Ask for information on how we assess and monitor gambling-related risk.
• Provide feedback on how we can improve our responsible gaming tools and communications.

When you contact us, we may ask standard security questions to verify your identity. All information you provide in relation to responsible gaming is handled sensitively and in accordance with our Privacy Policy at forzabed.com/privacy. If you are in immediate distress or feel at risk of harm, please contact emergency services or the National Gambling Helpline before contacting us.